Refund policy

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unused, unopened, and in its original packaging with all seals and tags intact.
• Accompanied by the receipt or proof of purchase.

To start a return, please contact us at retail.leciel@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

 

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receiving it. If you receive:

• A damaged or defective item, or
• The wrong product due to our error,

please contact us as soon as possible with your order details and clear photos. We will assess the issue and arrange a replacement or exchange where applicable.

 

Return & Exchange Exceptions

Due to hygiene and safety reasons, we do not accept returns or exchanges for beauty and personal care products if:

• You changed your mind after purchase.
• You selected the wrong shade, variant, or product.
• The product was purchased in-store after being inspected before payment.
• The product has been opened, used, or is no longer in its original condition.

For purchases made in our physical store: All sales are final. Customers have the opportunity to inspect their items before completing payment. Therefore, we cannot accept returns or exchanges for reasons such as change of mind, preference, or selecting the wrong item.

We will only accept an exchange or replacement if:

• We supplied the wrong product, or
• The item has a verified manufacturing defect or arrived damaged due to our error.

 

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used beauty and skincare products.
• Sale or clearance items.
• Gift cards.
• Personalized or special-order products.
• Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible, please contact us before making a return request.

 

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at retail.leciel@gmail.com

 

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.

To qualify, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. This right does not apply to products that are exempt under EU law, including sealed cosmetic and personal care products that have been opened after delivery for hygiene and health protection reasons.